ZDNet Asia, 26 Dec 2008, Eileen Yu
Electronic services have long been touted as a way for governments to improve operational efficiencies and facilitate better communication with their citizens. Offering government services over the Internet not only provides cost savings, it also allows for better service delivery.
So why do some e-services come at an additional cost for consumers?
Over dinner with my cousin on Christmas day, she related that she had received her property tax bill for 2009. She decided to make her payment to the Inland Revenue Authority of Singapore (IRAS) via the Internet, but discovered that she had to pay an additional "administrative" charge for doing so.
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