Asap.co.uk, 26 Dec 2008, Dave Humphries
The Consumers Association of Singapore (CASE) has reported that the number of complaints it received against low-cost airlines has more than doubled in this past year, with 157 received to date in 2008, as compared with 75 in 2007.
This represents the highest number of complaints the association has received since budget carriers began operating in Singapore in 2004.
Tiger Airways, the busiest budget airline operating from Singapore’s Changi Airport, was complained about by customers the most often, with the association receiving 84 complaints about the carrier this year, compared with 40 in 2007.
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