CNNGo.com, 12 Sep 2011No initiative, no product knowledge, lazy.
These are the common perceptions of Singapore's customer service industry, in restaurants, shops or even the local kopitiam. So much so, the government recently announced its S$84 million investment in a customer-centric initiative.
But this bad reputation is a little unfair, say reality TV show “Can You Serve?” judges Neeta Lachmandas and host Anita Kapoor. Full story
