Singapore’s Ministry of Manpower has reduced the number of daily visitors to its offices by 75 per cent through the introduction an electronic work permit registration system.The iSubmit platform, which took three months to implement at a cost of S$37,000 (US$27,000) in February this year, enables customers to submit work applications online, and provides them with receipts and notifications of the estimated processing time. MOM staff can retrieve uploaded documents using enterprise search technologies. Full Story
