TMCnet.com, 27 May 2009, Calvin Azuri
A study by Frost & Sullivan has revealed that the contact center applications market in Singapore grew a robust 23.8 percent to $20.2 million in 2008 despite the economic recession.
Frost’s Industry Manager, Shivanu Shukla, said the growth involved replacement deals rather than Greenfield installations, which are few and far between. The report says that the Singapore contact center applications market is expected to grow by only around 4.7 percent until 2015, to $27.9 million. As a developed market, analysts expect more growth in advanced application areas like speech technology and multimedia systems.
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