Four service incidents in as many days. News-wise, it was an exciting week for us at ZDNet Asia, but it certainly doesn't bode well for Singapore which already has been embattled with various other "disruptions", including a series of train breakdowns, flooding--not ponding--and an apparent lack of social media "grace" among its local politicians.
The core of all these problems, I believe, is complacency, plain and simple. Complacency because there is little competition in the market, which would have otherwise underscored the urgency to always improve one's services. Complacency from a mentality that if it ain't broke, yet, then don't fix it. Full story
