inSing.com, 17 Dec 2011On whether SMRT will compensate commuters who had to take taxis as a result of the train breakdowns, CEO Saw Phaik Hwa answered that refunds would be based on train fares incurred.
She goes on to point out that "We also had free bridging bus services", referring to the shuttle services that many commuters complained were simply too packed to board and too slow to arrive.
On the free bridging bus services, SMRT's senior vice-president for communication and services Goh Chee Kong added, "You have to appreciate that we don't have 10, 20 bus drivers sitting down there waiting for something like this to happen." Full story
