OPINION: Singapore Post's parcel woes provide interesting e-commerce facts - Bryan Tan

ZDNet Asia, 7 Jan 2011
With the burgeoning situation, online shops must also pay more attention to service delivery provisions in their contracts--for instance, they may wish to offer registered mail and insurance add-ons, provide for who is to bear the risk for packages lost in mail and offer other delivery choices such as courier, pickup and meet-up services. They could also relook at whether a guaranteed turnaround time is possible with their current delivery service provider. Full story