SDA Asia
4 Mar 2008
Only one third of contact centres in Singapore are measured as profit centres and this is causing the country to fall behind the rest of Asia, according to callcentres.net.
The call and contact centre research company released its 2008 Asian Contact Centre Industry Benchmarking Report today which reports results from contact centre industries in Singapore, China, India, The Philippines, Malaysia and Thailand.
The research, sponsored by Autonomy etalk and Genesys, involved interviewing 539 contact centres executives representing 2,488 contact centres and 259,699 contact centre seats across Asia. A total of 59 Singaporean based organisations were involved in the study.
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