OPINION: Managing voice, exit and loyalty in Singapore — Daniel Chua

The Malaysian Insider, 1 Feb 2013
Between exit and voice, the ruling party clearly chooses voice as a mechanism to improve its quality of governance. The PAP must listen, or at least be perceived to be listening, to the voices of the people. Soon after the general election of 2011 (GE2011), the PAP government embarked on a structured approach to gather feedback from cross-sections of the population through the “Our Singapore Conversation” (OSC) project. The prime minister, Lee Hsien Loong, and other ministers were featured on forums broadcasted on national television in English and Chinese channels, apparently to demonstrate sincerity in listening to the voices of the people. The OSC has drawn more criticisms than applause because of the composition of the committee reflecting the glaring absence of participants from other political parties. Full story