ZDNet Asia, 28 Oct 2009
SINGAPORE--The public sector has made strides toward nurturing a paper-free culture, but its interaction with a myriad of stakeholders means it will take years before a true paperless government becomes a reality, observes an analyst.
Alex Kim, research director at IDC's Government Insights, told ZDNet Asia in an e-mail interview government agencies across Singapore have generally reduced requests for hardcopy documents to be submitted in order to process transactions.
However, Kim noted that IDC does not expect public sector environments to be totally free of hard copies due to interactions with "a myriad of stakeholders; where each different stakeholder may practise different standards", or have different expectations of transacting with the government."
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