Yaacob Ibrahim "dismayed" over M1 and SingTel mobile outages

ZDNet.com, 6 Feb 2014
M1 on Tuesday suffered yet another service outage--its second in a month--during which customers were unable to make or receive calls and send or receive text messages. Some customers running on 2G and 3G networks also could not access mobile data.
A day after M1's outage, the country's largest carrier SingTel also suffered an outage during which some customers were unable to access mobile data, though voice and SMS services were unaffected. A company spokesperson said the disruption was due to "a server glitch" and services resumed within 20 minutes.
The outages prompted Singapore's Minister for Information, Communications and the Arts Yaacob Ibrahim to expressed his concerns in a Facebook post Wednesday:
"I was dismayed when I found out that the M1 service was down again yesterday. It has been a frustrating experience for M1 customers, especially having just experienced other disruptions in very recent months. They had given the feedback that M1 could have done better in providing updates and communicating to its subscribers when the services resumed. IDA will be carrying out its investigation. I have asked them, as the regulator, to have M1 ensure that its network functions optimally. I understand SingTel users have also experienced intermittent access to 3G and 4G services today. While no network service is fool-proof, telcos can improve in the way they update and assist their customers when disruptions occur. We should expect better service."
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