The National Library Board (NLB) used analytics to improve accuracy in forecasting patrons’ demand by 60 per cent, reducing waiting time for popular books and frequency of patrons not being able to find the book they want.
Housing over eight million reference books, novels, magazines, audio visuals, and audio books and catering to more than two million registered members, NLB is challenged to find the right balance in its collection to ensure its materials stay up-to-date, relevant and engaging to patrons.
For patrons who are looking to borrow a highly popular book, the wait between reserving and receiving their book may drive them to look for alternative means to get the book such as purchasing a copy from a bookstore. Full story
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