In a statement, SMRT , Singapore's premier multi-modal public transport service provider, said the Board had invited a group of people from various backgrounds to help SMRT understand what the root causes of the disruptions were, and what organisational processes could be improved.
The statement said the IIT would also invite members of public affected by the disruptions to give their account of the disruptions, their observations of what went right and what went wrong, and suggestions for improvements that SMRT should make. Full story
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7-member team begin internal probe on SMRT's December disruptions - Yahoo! Singapore News
