No initiative, no product knowledge, lazy.
These are the common perceptions of Singapore's customer service industry, in restaurants, shops or even the local kopitiam. So much so, the government recently announced its S$84 million investment in a customer-centric initiative.
But this bad reputation is a little unfair, say reality TV show “Can You Serve?” judges Neeta Lachmandas and host Anita Kapoor. Full story
