A total of 740 public transport commuters and 674 private transport commuters were polled in Singapore, with 77.5 percent and 57 percent, respectively, saying they were dissatisfied.
The index evaluated four areas equally which included timeliness in reaching one's destination, value-for-money, convenience and overall journey experience.
"The main frustrations of public transport commuters were overcrowding, switching between different modes of transport as well as getting to and from their homes and train stations," Vaidya said. Full story
