Jude Lee is disabled, needing a wheelchair, and last August wanted to fly from Darwin to Melbourne on Jetstar. The airplane was not at a jetway and an airline employee informed him the lift was broken. Lee claims he was treated like "troublesome baggage" as a male employee carried him onto the aircraft.Then January of this year Lee was looking to fly from Singapore to Darwin. He was checked in and waiting at the gate to board, when he was told the airline did not have an aisle wheel chair. Again, to be able to fly he had to be carried onto the plane by hand.
Jetstar does not deny the fact that Lee was carried on the aircraft, but they do deny they broke the Anti-Discrimination Act.
This is where it gets bad. In Jetstar's reply they state, "Given the nature of its operations, Jetstar does not have the systems, staff or facilities to provide the same level of special assistance to its passengers as provided by full cost carriers." Full Story
