Mathaba, 7 May 2009
The addition of 4 new Firefly routes with many more planned in the months to come is very welcome news to business travelers and tourists alike. In the age of 'low-cost' air travel, usually the low cost is hidden behind lots of extra charges, punitive restrictions, and low grade or even no customer service. Not so with Firefly.
We flew on the first maiden flight on the Johor Bahru to Penang route launched May 1st, and were as all past experiences with Firefly, highly impressed with the service: from booking, through check-in, to in-flight experience. Let us share with you what makes Firefly so different from its competitors, both at the higher end (Air Asia) and of course at the opposite end of the extreme (Tiger Airways, Ryan Air).
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