e-Travel Blackboard, 13 May 2009
"The Consumers Association of Singapore (CASE) said the number of complaints against low-cost carriers is on the rise, with 71 in the first three months of the year compared with 157 for the whole of last year. Customers' common grouses: They cannot reach the airlines by phone, they are not told of flight changes or cancellations, they are overcharged, refunds are promised but not given, and the list goes on.
Here is the thing. Before you click on that mouse and rush to grab one of those free air tickets that airlines seem to be throwing at travellers these days, you had better know what the real deal is."
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