AUG 18 — Bus transport, ranked lower than all other types of public transport except budget airlines in the most recent Customer Satisfaction Index of Singapore, is getting a review.
Singapore Minister of Transport Lui Tuck Yew announced on his blog that he has “asked the Land Transport Authority (LTA) to do a comprehensive review of our current bus service levels”. He also asked commuters to continue providing feedback to grassroots organisations and the LTA.
Doing a review is a definite positive step. However, the same group that has been responsible for planning public transport so far is responsible for the review.
An alternative, to provide broader input and to actually move the needle, could be to leverage expertise from around the world and use innovative ways to get feedback locally. Just as the Ministry of the Environment and Water Resources has a panel of experts to plan for floods, so could public transport benefit from similar skills. Full story
