SINGAPORE. Changi Airport is aiming to enhance customer service with the introduction of the Changi Experience Agents (CEAs) initiative, where roving customer service officers are deployed airport-wide to assist visitors and passengers. Also new is the Changi Contact Centre, a 24/7 one-stop centralised call centre facility which consolidates all telephone lines for the airport into a common number.
Both initiatives are aimed at strengthening Changi Airport Group (CAG)’s effort to provide a stress-free and positive experience for airport users. Full story
