The CEO of Singapore Airlines, Goh Choon Phong, has issued a signed letter to customers apologising for the company's troubled website overhaul last month.
Singapore Airlines apology.
The problems started when the airline overhauled its website in May, with customers taking to online forum Whirlpool to vent their frustrations.
Users reported timeouts, credit card rejections, seating system glitches and booking problems. Full story
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SIA chief says sorry for new website’s glitches - Yahoo! Singapore News
