The Singapore government is looking at using social media Business Analytics tools to get a better understanding of how Singaporeans feel about its policies.The tools will enable public services to be better tailored to individuals by “listening” to views expressed in social media, explained Professor Neo Boon Siong of the Lee Kuan Yew School of Public Policy, National University of Singapore.
Investment in Business Analytics was named as part of Singapore’s S$1.1 billion (US$800 million) ICT procurement plan, announced in May 2010. Full story
